Return Policy

Any request for the return of products must be sent in writing within 7 calendar days following delivery, this period being extended to 14 calendar days following delivery for professionals and companies with less than 5 employees not entering the sector. distribution of telephone and communication equipment. Upon receipt of the request, NOVELAD will provide the Customer with a return number.

The products must be returned to NOVELAD by recomsent with acknowledgment of receipt within a maximum period of 14 calendar days after receipt by the Customer of the return number, in new condition, in their original packaging, with a copy of the invoice and the return number, clearly mentioned on the parcel. The costs and risks of transport will be borne by the Customer.

After qualitative and quantitative verification of the returned products, any return thereof accepted by NOVELAD will result in the establishment of a credit note of an amount equivalent to that initially invoiced to the Customer for the products whose return has been accepted (costs of packaging and transport excluded). The credit notes are valid for 1 year from the date of issue.

No credit will be made if (i) the returned products have been modified, personalized, altered, damaged or incomplete and / or (ii) if the products have not been returned under the conditions described in this article.

In any case, no return will be accepted on an order for products adapted to the specific needs of the Customer.